Business Partner blueprint

  This is Part 3 of my 10-part series on the 10 core business processes. I’m going to cover number three which is quality, process improvement and change management. If you recall, number one was customer strategy and relationships or otherwise known as marketing. Number two was employee development and satisfaction, and now we're getting to number three: quality; process improvement; and change management. You may be asking what do I mean by quality, process improvement, and change management and how does it apply to my business? Well, first and foremost, quality in the context of corporate supply chain work is the ability of a product or service to meet demand or spec above and beyond average. Can it be consistently delivered above and beyond average? If an average failure rate for a specific item is five out of every 100, and your product fails only one in 100, you would have a quality product. And typically, when you start talking about quality, you look at how well designed